Trevor McDonald

The Support Team will have to update your email address to sync for all our systems. Please complete this jotform that is located in HQ to provide the email change needed. Your HQ account email wil...

For the current products in Navigator, optional riders can only be added towards the end of the application process.Riders must be added at the end of the application within Navigator because all r...

You are able to access iPipeline through your HQ account, similar to accessing Navigator or submitting a support ticket (Top Left 9-Box Grid in HQ). The screenshot below shows the different options...

Your agency or direct upline can help with any carrier commission related questions. If you have a more complex question, you can reach out to the specific carrier email found below.AmAm Commission...

Should I inform the Contracting Department whenever I renew my license(s) and/or acquire a non-resident license(s)?NO, since our systems are directly linked and synchronized with NIPR, there is no ...

If the application has not been signed yet by you or your agent, the tech team will be able to reset your client's drivers license field on the application, if applicable.For most carriers in Navig...

Quility Platforms, such as HQ and Navigator, are accessible on both Microsoft and Mac computer systems. Your sign-in information will sync across all your Quility Platform access.If you experience ...

You can view policies submitted in Navigator or OPT through your HQ account. Additionally, you have access to all policies associated with your agency for anyone in your downline. You can export da...

For a client signature error, be sure the client's email and phone number are correct and able to receive messages. The email could have gone to spam or another inbox. The other common causes for s...

We’re unable to share specific details regarding your client's SBLI underwriting decision. The client is ineligible due to answers provided in the application.While there are some factors that may ...